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"The Voices"
Posted by : pbc.madler on Wednesday, January 28, 2004 - 12:09 PM
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What dose it take to be a 9-1-1 call-taker? DEDICATION.
You have to love people and welcome the possibility of helping others in order to entertain the idea of working nights, holidays and weekends.
You have to have the versatility needed to shift from calm and serenity into sheer pandemonium in a matter of seconds, especially when the victim is a child or loved one.
The following prose was written from a 9-1-1 dispatcher's perspective and it sheds a metaphoric light on how it feels to work in the this field of intensity and uncertainty. Hopefully, it will help others to understand the nature of the job and to appreciate the level of dedication involved.
The Voices
Written by: Sabrina Harris
The voices on the other side are unfamiliar yet somehow quite compelling,
The draw us in with the force alike that of a powerful vacuum,
We are drawn into their space, their world, their zone.
Instinctively, of the voices we are not afraid for we understand that we were drawn here for a purpose,
For within these voices we can detect a sense of urgency, a plea, a question, a demand, a need.
And instantly a flame of good-will ignites within us like a searing hot torch,
Obediently, the voices we oblige and go beyond what is expected to provide to the best of our ability,
The valid needs and wants of those who rely on us.
And even though the voices are many and the challenge is great,
A dedicated dispatcher unwaveringly welcomes the opportunity and takes great pride in a job well done.
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